Return and Refund Policy

At Omnixmart, we take great care in ensuring that all our products are of high quality and reach you in perfect condition. However, if you receive a damaged or defective product, we are here to assist you with returns and refunds.

Eligibility for Returns and Refunds

• If you receive a product that is damaged or defective, you may request a return or refund.
• To be eligible for a return or refund, you must contact our customer support within 6 hours of receiving the product.
• Please provide the following details when submitting a complaint:
  • Order number
  • Description of the issue
  • Clear images or videos showing the damage or defect

Return Process

• Once your return request is received, our team will review the details and get back to you with further instructions.
• If approved, you may be asked to return the product, and a replacement will be shipped to you, or a refund will be issued based on your preference.

Refund Process

• After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and the amount will automatically be credited to your original method of payment within a few business days.

Important Notes

• Returns and refunds are only applicable for products that arrive damaged or defective.
• Complaints submitted after the 6-hour window of receiving the product may not be eligible for return or refund.
• Items must be returned in their original packaging to qualify for a refund.

Customer Support
For any issues regarding returns or refunds, please reach out to our customer support team and we will be happy to assist you.